Support
How to reach us, delete your account or leave the waitlist, and answers to common questions.
Contact us
Email us about anything: your account, a subscription, the waitlist or your data. Tell us the language you prefer, and for account questions, the phone number on your account.
Emailsupport@fitxapp.net
Delete your FitX account
In the app
- Tap the circle with your initial at the start of the top bar (Profile).
- Tap Settings, then Account.
- Tap Delete account.
- Enter your password to confirm, then tap Delete account.
Your account closes at once: your profile is hidden, and any coaching you are part of ends.
If you coach, you leave the coach directory at once, your coaching link stops working, and coaching ends for all your clients. Their programs and history stay with them.
If you do not sign in again within 60 days, your programs, sessions, progress and chats are deleted for good. Signing in before then brings it all back, except the coaching.
Without the app
Email us with the phone number on your account and ask us to delete it. Before deleting anything, we contact that phone number to confirm the account is yours.
Ask us to delete your accountsupport@fitxapp.net
Leave the waitlist
Email us from the address you signed up with, or tell us the WhatsApp number you used, and we remove you. If you do nothing, everything the waitlist holds is deleted 90 days after launch.
Ask us to remove yousupport@fitxapp.net
The waitlist in our privacy policyQuestions
When does FitX launch?
On 5 December 2026 at 18:30, Baghdad time.
Which phones does it run on?
iPhone and Android. It will be on the App Store and Google Play.
Which languages does it support?
English, Kurdish (Sorani) and Arabic. You can change the language in Settings at any time.
Who is FitX for?
Lifters, who log their sessions and follow programs, and coaches, who build programs and manage their clients.
Does it cost anything?
Paid features are sold as in-app purchases through the App Store or Google Play. The price shows in the app before you pay.
Subscription termsHow do I cancel a subscription?
In your App Store or Google Play subscription settings. Apple or Google bills you, so the cancel button lives there, not in FitX.
Subscription termsMy waitlist code has not arrived. What now?
Check your spam or junk folder. A code works for 5 minutes, and you can ask for a new one after 60 seconds.
What does the waitlist keep about me?
Your email address (or WhatsApp number), whether and when you confirmed it, the options you picked about yourself and any text you wrote under Other, the language you used, the date you signed up, for WhatsApp your consent to one launch message, and one-way hashes of your browser details and IP address. We use it for two things only: to tell you when FitX launches (confirmed contacts only) and to understand who is interested.
The waitlist in our privacy policy